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REST Message Configuration

REST Message Configuration

Owned by Megharaja Chadrappa
Last updated: Feb 24, 2025
2 min read

REST messages allow ServiceNow to communicate with Jira through API calls. This configuration ensures that incidents and attachments are properly synced between both platforms in real time.

 

Follow the below steps to complete REST Message Configuration:

Step 1: Go to your ServiceNow account.

Step 2: Click on All -> Search REST Message -> Click on REST Message under System Web Services.

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Step 3: Click on New.

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REST Message New record window will appear.

  1. Add Name

Example: 10_DataCenterJiraIssueSync

  1. Add Description

Example: Data Center Jira Issue Sync

  1. Add Endpoint - https://jira.atlassian.net/

  2. Click on Submit.

After submitting you will be redirected to the REST Message window.

Step 4: Click on 10_DataCenterJiraIssueSync.

Step 5: Go to HTTP Method. Click on New.

Step 6: Add an HTTP Method to create the issue.

  1. Add Name

Example: create_data_center_issue

  1. HTTP method: Select POST

  2. Endpoint: https://jira.atlassian.net/rest/api/3/issue

  3. Click on Submit.

After completing the REST Message configuration continue with the ServiceNow Connector for Jira app configuration steps.