REST Message Configuration

Owned by Megharaja Chadrappa
Oct 23, 2024
2 min read

REST messages allow ServiceNow to communicate with Jira through API calls. This configuration ensures that incidents and attachments are properly synced between both platforms in real time.

 

Follow the below steps to complete REST Message Configuration:

Step 1: Go to your ServiceNow account.

Step 2: Click on All -> Search REST Message -> Click on REST Message under System Web Services.

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Step 3: Click on New.

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REST Message New record window will appear.

  1. Add Name - 10_CloudJiraIssueSync

  2. Add Description - Cloud Jira Issue Sync

  3. Add Endpoint - https://jira.atlassian.net/

  4. Click on Submit.

After submitting you will be redirected to REST Message window.

Step 4: Click on 10_CloudJiraIssueSync.

Step 5: Go to HTTP Method. Click on New.

Step 6: Add HTTP Method to create issue.

  1. Add Name

  2. HTTP method : Select POST

  3. End point: https://jira.atlassian.net/rest/api/3/issue

 Step 7: Click on Update.

After completing the REST Message configuration continue with the ServiceNow Connector for Jira app configuration steps.

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