Trouble Shooting

Owned by Megharaja Chadrappa
Last updated: Oct 24, 2024
1 min read

This section explains the troubleshooting steps for the errors that can arise while using the ServiceNow Connector for Jira app.

1. Unable to Contact Service Now

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If this error occurs while using the ServiceNow Connector for Jira app, review and reconfigure the app settings. Ensure all configuration steps have been completed correctly.

2. Internal Server Error

The server encountered an internal error and was unable to complete your actions and run automations. request.

To prevent this error check your internet connection and try again.

 

If you need assistance, contact us for support at appsupport@empyra.com