User Guide

This user guide will help you to map the required fields in the app based on your operational requirement. This setup ensures that your teams using Jira have the latest updates from ServiceNow and vice-versa without the need for manual data entry, creating a streamlined and efficient work process across platforms.

ServiceNow Connector for Jira has the following use cases:

If a user creates an issue in Jira, the plugin will create the corresponding incident in ServiceNow.

It syncs all the values from Jira Issue to ServiceNow incident, including component, reporter, assignee, custom fields, attachment, and comments based on the field mappings.

If a user updates an incident in Jira, the plugin updates the same values in ServiceNow.

It links the Jira issue key to the ServiceNow field and ServiceNow incident number to Jira Issue.

Users can easily track changes and sync the data between two systems using seamless integration.