Configuration Settings

This guide walks you through the necessary steps to configure the ServiceNow Connector for Jira app, ensuring seamless integration between ServiceNow and Jira. Proper configuration will allow you to sync incidents and issues across both platforms, streamlining your workflows and improving team collaboration.

1. Jira Configuration

Set up the required fields in Jira board. These fields ensure that critical data, such as issue type, priority, and assignee, is properly captured and synced between ServiceNow and Jira.

2. ServiceNow Configuration

Configure the ServiceNow account, including Incident Field Configuration, Business Rule Configuration, and REST Message Configuration. Completing these configuration settings will allow real-time synchronization of data between both the platforms.

3. ServiceNow Connector for Jira app Configuration

Configure the app to set up a secure connection and customize synchronization preferences to suit your needs, including options for creating and updating incidents, as well as syncing attachments between ServiceNow and Jira.