Privacy policy

Empyra understands that your privacy is important to you and that you care about how your personal data is used and shared online. This privacy policy details the personal data we have access to and how we handle the use of that data.

This policy is inclusive of Empyra’s management of data for on-premise add-ons (apps) for Atlassian products that are designed, built, maintained and operated by Empyra, as well as other related services provided by Empyra.

Date We collect

We DO gather license information directly from Atlassian

This information is about customers that purchase or evaluate our products. This data might include the username, contact information (e-mail, address, phone number) and company information for technical and billing contacts. This does NOT include any financial information like credit cards and bank accounts.

If you generate an evaluation license or purchase a license for any Empyra add-ons (apps), the Atlassian Marketplace provides us with the contact information of the licensee. We do not store this information within our own servers; it is accessed only through the Atlassian Marketplace vendor user interface (when necessary).

We DO gather data through our support services

This data includes the username and e-mail address you provide to us; as well as log files, screenshots and any other information shared with us during the support process.

We DO NOT gather analytical or personal data from your server(s)

The on-premise add-ons (apps) you use or evaluate that are hosted on your application servers do not collect or analyze any information personal to you or your organization.

How we use and share information

We might use the data described above for running and improving our business, developing our products, responding to your support requests, or communicating with you about important changes to our products for the promotion and marketing of our own products and services, achieving regulatory compliance, or fulfilling other legal obligations. We promise we do not sell or share your data with third parties.

Security and protection

Empyra add-ons (apps) and services utilize a secure, reliable and widely used public cloud infrastructure. In addition to the in-built security measures and protocols, Empyra deploys its own security and protection layers to keep any and all of your personal information protected.