FAQs

Bulk User Delete

Cloud

https://empyrajira.atlassian.net/browse/AP-1189

Bulk User Delete cloud app interface is not working fine

Open

Tried to replicate the error, in the console got to know that it is a library problem, some library is deprecated.

Open

• In Layout.hbs file add the following line

replace - <script src="{{hostScriptUrl}}" type="text/javascript" data-options="sizeToParent:true;hideFooter:true"></script>

with - <script src="https://connect-cdn.atl-paas.net/all.js" type="text/javascript" data-options="sizeToParent:true;hideFooter:true"></script>

• comment the following line

<script src="//aui-cdn.atlassian.com/aui-adg/5.8.12/js/aui-experimental.js"></script>

CSV Importer

https://empyrajira.atlassian.net/browse/AP-1169

User not able to create the users, showing null pointer exception error

• User once upload the CSV must map the fields correctly

• Password field mapping is mandatory

• If password field is not mapped to any value it throws "Null pointer exception error"

• Select "Don't map this field" if there is no password column in CSV

• Select "password" if there is a column in CSV as password

• Without mapping the password field user cannot continue to create users

https://empyrajira.atlassian.net/browse/AP-1189

Client Requirement: I wanted to remove all users that have not been active in the past year. I did it one by one. Really cumbersome.

Checked the plugin, can we able to delete the plugin or not in both server and cloud apps.

Bulk User Delete(Server)

Test Cases are tested:

Case 1: Made the Active users to inactive and in comment section mentioned that inactive users and tried to delete the users

Result: Able to delete the inactive users, if it is mentioned in the comment also.

Case 2: Created the issue and assigned it to the inactive user and tried to delete the user

Result: Not Able to delete the inactive users, if the user is assigned to the issue.

Bulk User Delete(Cloud)

In Bulk User Delete(cloud), the inactive users will not be shown in the users list or user management page in cloud. So we cant delete those users in our cloud app.

https://empyrajira.atlassian.net/browse/AP-1289

Initial Implementation as understanding (not a bug):

• Initially when we began our development while checking the XML response, we checked the email patterns for first few users and since the user base was huge we couldn’t test for all users.

• And the pattern showed that those users had their work email at the last in the response array, so we straight away went ahead and fetched the last element of the array i.e. work email

• The problem that we found now was that users might have multiple HOME emails and that the WORK email can come before HOME emails and in such cases our script ends up fetching HOME email instead of WORK email which may not be present in JIRA

• In such cases we will be able to get the personal email and not the work email (because his HOME email appeared last) and hence it failed to create properties

• We have fixed it by adding new logic and our logic now checks for the flag WORK or HOME that exists in the XML response  and fetches the emails only if it comes under WORK and not under HOME

Properties for users cannot be created in Enhance User Profile Cloud app (not a bug):

• Not a bug, while uploading a csv file the “id“ column must contain “jira account ids“ of users

• “id“ column in csv file cannot contain anything other than “jira account ids“ else it will fail

• Add only “jira account ids“ of users existing in the instance

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User Property Listener

Server

Based on configured property, its not populating the user property in custom field value

Mandatory Field are not having values

Please add values to the mandatory fields. It should update.