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Service Now Major Deployment

Service Now Major Deployment

Owned by Vishal Sharma
Last updated: Jan 24, 2023 by Ariya Krishnan
1 min read

 

Context Details

As part of the service now major deployment we will be deploying the below features in production

  1. Retry mechanism: This will allow users to review certain failure and further retry the failure actions such as Issue create , Issues update , Comment create , Attachment create.

  2. Multiple Authentication support: We will enable our users to also use OAuth as one of the authentication type now. Thus enabling a selection between Basic and OAuth

  3. Custom URL for service now: This will enable our users to have custom URL for connection to their Service now Instance. Default values will be used in case URL’s are not specified


Pre-requisite For Deployment

Documentation with changes in draft statusDone
ServiceNow JIRA Integration for Cloud

@Ariya Krishnan Please review and Acknowledge

  1. Query to default the values of new columns whichever required.Done

Query: UPDATE public."SnConnections" SET "snDropdownType" = 'Basic';

2. Cloud instance with the marketplace app and trial license already there to validate deployment changes and its impact.Done

The instance with Jira ServiceNow connector plugin is ready.

Deployment Plan
1.Merge Staging to prod and deploy prod branch
2.Migrate DB schema
3.Restart app
4.Update Custom column with default value for current customers
5.Restart App
6.Validate the deployment in the existing cloud instance.

Fallback Plan
1.Revert back the db upgrades
2.Revert back the code to previous version
3.Restart App