50. BRD for Workday - Jira App

1. Summary Statement

Integrate Workday with JIRA to show the properties of Reporter in an issue, fetching directly from Workday system

2. Project Objective

• User properties from Workday will be checked and synced with JIRA users as properties. The properties synced are as follows:

  • User ID

  • Manager

  • Cost Center

  • Employee ID

  • Business Title

  • Phone (Telephone)

  • Phone (Mobile)

  • Email

  • Work Address

  • Region

  • Division

  • Location Hierarchy

  • Employee Name

  • Superior

  • Supervisory Management

  • Shipping Address

• Sync will be done at a predetermined frequency (24hrs) which should be configurable (Change Request required)

• Workday and JIRA Sync is independent of any JIRA events & triggers

• JIRA user properties will be used to update custom fields on Jira tickets

• Custom fields will be updated upon below JIRA events

  • Issue created

  • Issue updated

3. Project Workflow

• Workday system contains the properties of all the users

• "Workday for JIRA" application installed on Jira pulls the user properties from Workday system

• The application checks if the user exist in JIRA system based on email fetched from Workday

• If the users exists, then the properties for those users will be updated in JIRA. If the user doesn’t exist then the application will simply skip updating the properties in JIRA

• This process is automated and synchronizes every 24hrs

4. Limitation

• Currently the synchronization happens every 24hrs. If the frequency must be changed then a “Change Request“ is required.