1. Business Requirement

The Art Institute of Chicago is looking to create a new image ordering request system with Jira Service Desk.  The new system will replace an internally developed system (Phoenix) and interface with our new digital asset management systems (Net X - currently in development) and collections management system (CITI) through the use of API services.  We are looking to supplement our existing development resources with external developers for the advanced requirements around API integrations and email. 

2. Project Goal

• Sunset existing image ordering request system (Phoenix) and replace with Jira Service Desk

• Implement in parallel to the Net X Digital Asset Management system implementation and go live when Net X launches in Fall 2020

• Separate database from request system

• Implement new and improved request system (new features, new workflows, improved forms, etc.)

• Implement the basic requirements with our in-house Jira developer

• Implement advanced requirements utilizing Isos Technologies as the primary developer

3. Scope

3.1 Basic Configuration of JSD( Jira ServiceDesk) required for the integration.

3.2 CTI App Integration

3.3 Net X API Integration

4. Out of Scope

4.1 Basic requirements (this work to be done by AIC developer)

• Backend workflows (7)

• Creation of seven (7) front-end forms including dynamic functionality

• Notification schemes

• Email integration

• Dashboards

• Training

4.2 Advanced E-mail Integration

• Advanced email integration : Transaction automated emails to create new acquisition orders (Parse email information into custom fields)

5. Architecture

5.1 Overall Architecture

6. Work Breakdown Structure ( WBS)

7. Dependency