Business Rules Configuration

Business Rules configuration is required for automating processes and enforcing business logic within the platform. It enables proper synchronization of data between ServiceNow and Jira.

Follow the below steps to create Business Rules in your ServiceNow platform:

Step 1: Login to ServiceNow account.

Step 2: Click on All and search Business Rules. Select Business Rules under Administration option.

Step 3: Click on New.

Step 4: Create business rules to push data from ServiceNow to JIRA.

1. Add Name.

Example: cloud_create_item

2. Click on Table dropdown and select Incident [Incident].

3. Click on Advanced checkbox.

Select When to run tab and fill the below details in the fields.

4. Click on When dropdown and select after option.

5. Add value 100 to Order field.

6. Select Insert checkbox.
   Add below Filter Conditions

7. Click on choose field dropdown and select Jira Issue Key.

8. Click on starts with dropdown and select is empty.

9. Click on Update.

10. Select Advanced tab and add the below given script.

Copy the script below and paste it in the Advanced tab.

11. Click on Save button to update the script.

12. Click on Submit.