This section explains the troubleshooting errors that can arise while performing the validation and deletion process using Bulk User Delete for Jira application.
1. Incorrect API token
If the entered API token is incorrect, the following error appears:
To prevent, recheck the copied API token or try to create a new API token.
2. Failed status after Bulk Delete
Admins can see the failed entries in status page after the deletion process.
Failed messages
You cannot delete the currently logged in user.
Cannot delete user because issues were assigned to the specific.
Reasons
You cannot delete your account.
You cannot delete a user account if the user is assigned to an issue.
Solutions
Unassign the issue from the user you want to remove and try deleting it again.
3. Blank space and failed status after Bulk Delete by CSV
Blank space will appear on the status page after the deletion process.
Reasons
Wrong header title in the CSV file.
Solutions
Add header title as account id.
Admins can see the failed entries in status page after the deletion process.
Failed messages
You cannot delete the currently logged in user.
Cannot delete user because issues were assigned to this person.
Specified user does not exist or you do not have required permissions.
Reasons
You cannot delete your account.
You cannot delete a user account if the user is assigned to an issue.
The user in your group list may not match the user account ID in the CSV file.
Solutions
Unassign the issue from the user you want to remove and try deleting it again.
Recheck and match the user account id added in the CSV file and try deleting it again.
Remove the user account ids from the CSV file that are not present in your Jira group and try deleting them again.