Troubleshooting

Owned by Megharaja Chadrappa
Last updated: Jul 30, 2024
2 min read

This section explains the troubleshooting errors that can arise while performing the validation and deletion process using Bulk User Delete for Jira application.

1. Incorrect API token

If the entered API token is incorrect, the following error appears:

API invalid.PNG

To prevent, recheck the copied API token or try to create a new API token.

 

2. Failed status after Bulk Delete

Admins can see the failed entries in status page after the deletion process.

Error in Bulk Delete.png

Failed messages

  • You cannot delete the currently logged in user.

  • Cannot delete user because issues were assigned to the specific.

Reasons

  • You cannot delete your account.

  • You cannot delete a user account if the user is assigned to an issue.

 

3. Blank space and failed status after Bulk Delete by CSV

Blank space will appear on the status page after the deletion process.

 

Admins can see the failed entries in status page after the deletion process.