REST messages allow ServiceNowto communicate with Jira through API calls. This configuration ensures that incidents and attachments are properly synced between both platforms in real time.
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REST Message New record window will appear.
Add Name -
Example: 10_
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DataCenterJiraIssueSync
Add Description
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Example: Data Center Jira Issue Sync
Add Endpoint - https://jira.atlassian.net/
Click on Submit.
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After submitting you will be redirected to REST Message window.
Step 4: Click on 10_CloudJiraIssueSyncDataCenterJiraIssueSync.
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Step 5: Go to HTTP Method. Click on New.
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Step 6: Add HTTP Method to create issue.
Add Name
Example: create_data_center_issue
HTTP method: Select POST
End pointEndpoint: https://jira.atlassian.net/rest/api/3/issue
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Step 7: Click on Update.
After completing the REST Message configuration continue with the ServiceNow Connector for Jira app configuration steps.