This section explains the troubleshooting errors that can arise while performing the validation and deletion process using CSV User Importer for Jira application.
1. Incorrect API token
If the entered API token is incorrect, the following error appears:
To prevent, recheck the copied API token or try to create a new API token.
2. User already exist
After completing import process you may see this error in the Imported Status Window
You cannot add a user account who already exists.
3. Internal Server Error
The server encountered an internal error and was unable to complete your import request.
To prevent check your internet connection and try again.