Trouble Shooting

Owned by Jasmeen Kaur (Unlicensed)
Last updated: Apr 01, 2024
2 min read

This section explains the troubleshooting errors that can arise while accessing the Data Export for the Jira application.

If the ‘Apply Filters’ section or the ‘Export’ button is not working, follow the below steps:

  1. Check if the ‘Project’ category has at least one project.

  2. Check if the ‘Users’ category has at least one user.

  3. Check if the output has at least one row. If there is no data found in the output, the Export button will not download any data.

Let’s discuss the given troubleshooting errors in detail.

Select at least one Project!

If a user clicks on the ‘Apply Filter’ button without specifying any project, the following error appears:

image-20240318-143340.png

Select at least one User!

If a user clicks on the ‘Apply Filter’ button without specifying any user, the following error appears:

image-20240318-143536.png

The data is empty!

If a user clicks on the ‘Export’ button that shows no data in the output, the following error appears: