The ServiceNow Connector for Jira app is designed to connect ServiceNow and Jira platforms, enabling seamless communication and collaboration across different teams and workflows.
This app streamlines the workflows and fosters enhanced collaboration across departments such as engineering, product, customer support, and operations. It eliminates the silos between the ServiceNow and Jira platforms, ensuring real-time data synchronization and creating a more efficient and collaborative work environment.
This app is specifically designed for Jira and ServiceNow administrator.
Sync ServiceNow & Jira in real-time
ServiceNow Connector for Jira creates Issues in Jira for ServiceNow incidents & vice-versa. Sync components, reporters, attachments, comments, and more. Manage tickets smoothly, and deliver results faster.
Map Required Fields
Map required fields between ServiceNow and Jira by filtering the mapping records based on project, issue type, Jira field, and more.
Get all the Updates and Audit logs
Mirror all your ServiceNow updates in your Jira instance and gain complete visibility of action items on both platforms in real time. Get all logs timely on the dashboard for each issue and instance updates.
More Details
ServiceNow Connector for Jira has the following features:
🎯 If a user creates an issue in Jira, the plugin will create the corresponding incident in ServiceNow.
🎯 It syncs all values from Jira Issue to ServiceNow incident including component, reporter, assignee, custom fields, attachment, and comments based on the mapping of the fields.
🎯 If user updates incident in Jira, the plugin updates the same values in the ServiceNow.
🎯 It links the Jira issue key to the ServiceNow field and ServiceNow incident number to Jira Issue.
🎯 Users can easily track changes and sync between two different systems using this seamless integration.