REST messages allow ServiceNow to communicate with Jira through API calls. This configuration ensures that incidents and attachments are properly synced between both platforms in real time.
Follow the below steps to complete REST Message Configuration:
Step 1: Go to your ServiceNow account.
Step 2: Click on All -> Search REST Message -> Click on REST Message under System Web Services.
Step 3: Click on New.
REST Message New record window will appear.
Configure outbound rest message
Name: Enter valid of outbound rest message
Description: Description of outbound rest message
Endpoint: URL of your Jira application
Note: If Jira is behind the firewall, you can add mid-server details .
Create the Outbound Message
Create HTTP method to Create Issue:
As shown in below screenshot, Click New
Name: Enter any name
HTTP method : Select POST
End point: Enter the Jira endpoint for issue Create
