ServiceNow Field Configuration

In this configuration the user has to create and setup all the required Incident fields to allow the app to sync specific fields like status, priority, files, attachments, and other fields, ensuring consistent and accurate information flow between the ServiceNow and Jira.

Follow the below steps to add the required ServiceNow fields:

Step 1: Login to your servicenow account.

Step 2: Click on All. Search for Incident and select incident option.

Step 3: Open any incident.

An Incident window will open.

Step 4: Right click on the incident. Select Configure. Click on Form Layout.

Step 5:

Step : Click on Save.

Your ServiceNow field set up is completed with the required incident fields.