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  • Jira issue update feature on incident update in Service Now

  • Ability to save field mapping information between JIRA and service now fields.

  • Ability to view field mapping information between JIRA and service now fields.

  • Ability to delete field mapping information between JIRA and service now fields

  • Ability to add field value mappings.

  • Ability to delete the field value mappings.

  • Ability to create incidents in service now whenever a ticket gets created in JIRA.

  • Ability to update incidents in service now whenever a ticket gets updated in JIRA.

  • Ability to create comment in service now whenever a comment is put in JIRA.

  • Ability to filter the records based on applied filters.

  • Ability to paginate through the records based on applied filters.

  • Ability to log the events to the screen.

  • Ability to remove all the configurations for a client.

  • Ability to add integration user.

  • Ability to restrict the creation/updating of incident based on preference configurations.

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