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Requirements

  • This phase is only focusing on the UCPath project. At a later phase we will include other project. 

  • SN Incident to TnT Jira "Defect" Issue Type

    • SN Incident will feed into TnT Jira "Defects" issue type upon creation.

      • All defects created for an incident must have "Does this apply to production" defaulted to 'YES'.

      • The "Affect's Version's" and "Fix Version's" fields must have "Production - Maintenance" defaulted in the defect.

      • The "Defected in Environment" must have "UCPHRPRD" defaulted in the defect.

      • Any attachments in the incident should be brought over into the defect.

      • Incident number must be brought over from SN to the Service Now ID field.

      • Required fields in TnT Jira when it's create are:

        • Initiator, Summary, Description, Detected in Environment, Affects Version's, Fix Version's, Business Unit, Component, "Pay, Benefit, or General Ledger Impacts?", Required?, # of Employees Impacted?, Impact on Manual Work/Costs? 

    • TnT Jira will feed into SN the defect number and any comments added into the defect.

    • TnT Jira will continue to feed updates to the SN incident until the defect is closed.

    • SN will continue to feed updates to TnT Jira defect until the incident is closed.

  • TnT Jira "Migration" Subtask to SN Change Request

    • Manually trigger a SN Change Request from the "Migration" sub-task in TnT Jira.

    • Include the following fields:

      • Reporter, Summary, Description, Migration ID, Parent Key number and Subtask Key number

    • Any attachments in the sub-task should be brought over into the SN Change Request.

Jira to ServiceNow[Comments + Attachments]

Jira to ServiceNow[ CR ]

  • Scope: Create

  • Summary : UCPath Migration - Migrate CSR {Migration ID}/ UCP-{Parent Key number} to PROD / {Subtask Key number}

  • Description:

UCPath Migration - Migrate CSR {Migration ID}/ UCP-{Parent Key number} to PROD / { Subtask Key number }

Reporter: { Name of the reporter}

Note: Any attachments in the sub-task should be brought over into the SN Change Request.

References

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