Objective:
Develop custom app for integrating Workday with Jira Service Desk to automate ticket creation in JSD.
Client Requirements:
When a customer raises an issue/request. Data from Workday auto populates fields when the request is submitted.
The Workday integration will update the JSD data tables at least once every 24 hours
We do not want the Workday dump updating any issue information once submitted.
Workday fields/data
- User ID (This is currently not available in Workday).
- Manager
- Location
- Cost Center
- Employee ID
- Business Title
- Phone (Telephone)
- Phone (Mobile)
- Work Address
- Employee Type
- Region
- Legal Entity
- Division
- Headcount Type
- Location Hierarchy
Detailed breakdown of tasks:
| # | Requirement | Responsibility | Related url links | Comments |
|---|---|---|---|---|
| 1 | Research on how to link and authenticate the Workday in JSD. | Nishanth K V (Unlicensed) | These links may not give us full details about linking workday with JSD but it might give us some insight for the scenario. | |
| 2 | Evaluate Workday API for sending fields data from Workday. | Nishanth K V (Unlicensed) |
| These are the available API's from workday documentation. |
| 3 | Sync from workday every 24 hours | |||
| 4 | Trigger the issue creation in JSD from workday (Issue update not required) | |||
| 5 | Mapping for Workday fields and JSD | YUVARAJ KUNDASI (Unlicensed) |
Useful Link for API: https://www.programmableweb.com/api/workday