FAQs

Issue Keys

Bugs

RCA

Solution

1

https://empyrajira.atlassian.net/browse/AP-1189

Bulk User Delete cloud app interface is not working fine

Tried to replicate the error, in the console got to know that it is a library problem, some library is deprecated.

In Layout.hbs file add the following line

replace - <script src="{{hostScriptUrl}}" type="text/javascript" data-options="sizeToParent:true;hideFooter:true"></script>

with - <script src="https://connect-cdn.atl-paas.net/all.js" type="text/javascript" data-options="sizeToParent:true;hideFooter:true"></script>

comment the following line

2

https://empyrajira.atlassian.net/browse/AP-1169

User not able to create the users, showing null pointer exception error

User once upload the CSV must map the fields correctly
Password field mapping is mandatory
If password field is not mapped to any value it throws "Null pointer exception error"

Select "Don't map this field" if there is no password column in CSV
Select "password" if there is a column in CSV as password
Without mapping the password field user cannot continue to create users

3

https://empyrajira.atlassian.net/browse/AP-1189

Client Requirement: I wanted to remove all users that have not been active in the past year. I did it one by one. Really cumbersome.

Checked the plugin, can we able to delete the plugin or not in both server and cloud apps.

Bulk User Delete(Server)

Test Cases are tested:

Case 1: Made the Active users to inactive and in comment section mentioned that inactive users and tried to delete the users

Result: Able to delete the inactive users, if it is mentioned in the comment also.

Case 2: Created the issue and assigned it to the inactive user and tried to delete the user

Result: Not Able to delete the inactive users, if the user is assigned to the issue.

Bulk User Delete(Cloud)

In Bulk User Delete(cloud), the inactive users will not be shown in the users list or user management page in cloud. So we cant delete those users in our cloud app.