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Field Mapping shows the list of mappings available on ServiceNow Connector for Jira app.

To access the Field Mapping section, follow the given steps:

Step 1: Click on Fields Mapping.

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Step 2: Select the Project, Issue Type, Jira Field, Service Now Field Id, and Service Now Field Name for below Jira fields.

  1. Issue Key

  2. Summery

  3. Description

  4. SN SysId

  5. SN Number

Please refer the below image for complete mappings between the Jira field and the Service Now field. These are the “Mandatory” field mappings that are required to get the sync up and running.

image-20240404-161933.png

Step 3: Click on the “+” button to save the mapping.

If the Jira field mapping has predefined multiple values, the plugin will prompt a Value Transformation window. Select the Jira Value Id and Jira Display Value as shown in the below image to map individual options and click on Save.

image-20240404-162105.png

All the mappings for Jira fields which require individual value mappings will contains a view icon in the operations column. Use this icon to view or change the mappings, It will open the Value Transformation window.

image-20230119-063812.png

 

Once the field mapping settings are complete, the ServiceNow Connector for Jira app will be ready to synchronize ServiceNow incidents and Jira issues.

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