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Complete the below configurations to unlock the full potential of the ServiceNow Connector for Jira app.

  1. Integration Settings: Set up an integration user with the necessary permissions to manage and sync data between both platforms.

  2. Custom URL Form Configuration: Configure the customer URL to define the endpoints for accurate data transfer between ServiceNow and Jira and helps you to choose incidents and change request options to sync the required data.

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Follow the below steps to configure ServiceNow Connector for Jira app:

Step 1: Log in to Jira and select More -> Apps → ServiceNow Connector for Jira app.

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Step 2: Go to Manage Apps and click on Integration Settings.

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Note

Before proceeding with the new integration settings click on Reset Settings and Clear Log button.

  • Reset Settings : Delete the integration setting and field mappings.

  • Clear Log : Delete the logs created for this plugin.

image-20240109-054950(1).png

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If you are not able to connect to ServiceNow, then please check the user and its roles.

To establish a connection with ServiceNow, ensure you have the following users and roles:

  1. Admin user:  Any ServiceNow admin user account.

  2. Integration user: Integration user account in ServiceNow with below listed roles:

  • itil

  • personalize_dictionary

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Enter the custom connection endpoint URL, otherwise it will take default one.

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The ServiceNow Connector for Jira app has been successfully configured. Next, complete the field mapping settings to sync the incidents and issues.

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