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Follow the below steps to configure the SN Number and SN SysId Jira fields:
Step 1: Log in to Jira -> Go to your Project Click on Cog icon -> Click on Project Settings Issues.
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Step 2: Click on Issue types .
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Before adding a custom field, search for the SN Number and SN SysId fields. Do not add these fields if they already exist.
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-> Select the Issue type.
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Step 3: Select the Issue type and Click on Go to custom field option from bottom right corner of the window.
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Step 4: Click on Create Click on Custom fields. Click on Add custom field.
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Step 5: Select Short text Text Field (multi-line) field type-> Click on Next.
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