This section explains the troubleshooting errors that can arise while performing the validation and deletion process using Bulk User Delete for Jira application.
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Admins can see the failed entries in status page after the deletion process.
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FailuresFailed messages |
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Blank space and failed status after Bulk Delete by CSV
Blank space will appear on the status page after the deletion process.
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Admins can see the failed entries in status page after the deletion process.
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FailuresFailed messages You cannot delete the currently logged in user. Cannot delete user because issues were reported by assigned to this person. Specified user does not exist or you do not have required permissions.
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Reasons You cannot delete your own account. You cannot delete a user account if the user is assigned to an issue. User account Id in CSV file The user in your group list may not matching with match the user available account ID in the listCSV file.
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Solutions Unassign the issue from the user you want to remove . Try and try deleting it again. Recheck and match the user account Id id added in the CSV file and try deleting it again. Remove the user account ids from the CSV file that are not present in your Jira group and try deleting them again.
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