Complete the below configurations to unlock the full potential of the ServiceNow Connector for Jira app.
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Integration User ConfigurationSettings: Set up an integration user with the necessary permissions to manage and sync data between both platforms.
Custom URL Form Configuration: Configure the customer URL to define the endpoints for accurate data transfer between ServiceNow and Jira and helps you to choose incidents and change request options to sync the required data.
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Follow the below steps to configure ServiceNow Connector for Jira app:
Step 1: Log in to Jira and select More -> Apps → ServiceNow Connector for Jira app.
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Step 2: Go to Manage Apps and click on Integration Settings.
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Before proceeding with the new integration settings click on Reset Settings and Clear Log button.
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If you are not able to connect to ServiceNow, then please check the user and its roles.
To establish a connection with ServiceNow, ensure you have the following users and roles:
Admin user: Any ServiceNow admin user account.
Integration user: Integration user account in ServiceNow with below listed roles:
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personalize_dictionary
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Step 7: Click on the Save Connection button to save the connection details.
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A Success message appears.
Step 162. Custom URL Form Configuration
Step 1: Click on the ServiceNow table and select Api Configurations. Custom URL Form will appear.
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Step 2: Click on ServiceNow Table dropdown and choose Incident or Change Request option request based on your needsoperational requirement.
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Step 163: Enter the below details in all the fields and click on save button.
Test Connection Endpoint | /api/now/v2/table/incident?sysparm_limit=1 |
Get Field Endpoint | /api/now/v2/table/sys_dictionary?sysparm_query=name%change_request%5EORname%3Dtaskname%3Dincident%5EORname%3Dtask&sysparm_display_value=all&sysparm_fields=column_label,sys_name,name,read_only,max_length,active,mandatory,comments,sys_created_by,element |
Create Endpoint | /api/now/v2/table/change_requestincident |
Update Endpoint | /api/now/v2/table/change_requestincident/__sysId__ |
Add Attachments Endpoint | /api/now/attachment/file?table_name=change_requestincident&table_sys_id=__sysId__&file_name=__fileName__ |
Enter the custom connection endpoint URL, otherwise it will take default one.
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The ServiceNow Connector for Jira app has been successfully configured. Next, complete the field mapping settings to sync the incidents and issues.
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