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Field Mapping shows the list of mappings available on ServiceNow Connector for Jira app.

To access the Field Mapping section, follow the given steps:

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Please refer the below image for complete mappings between the Jira field and the Service Now field. These are the “Mandatory” field mappings that are required to get the sync up and running.

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All the mappings for Jira fields which require individual value mappings will contains a view icon in the operations column. Use Click on this icon to view or change the mappings, It will Icon to open the Value Transformation window and change the Values.

3a397827-c41d-4b3b-8019-63d72bcb7048 (1).png

If the Jira field mapping has predefined multiple values, the plugin will prompt a Value Transformation window. Select the Jira display value, Jira field value, Sn Field, and SN field value as shown in the below image to map individual options and click on Save.

image-20240129-084135.png

Once the field mapping settings are complete, the ServiceNow Connector for Jira app will be ready to synchronize ServiceNow incidents and Jira issues.