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  • Sunset existing image ordering request system (Phoenix) and replace with Jira Service Desk

  • Implement in parallel to the Net X Digital Asset Management system implementation and go live when Net X launches in Fall 2020

  • Separate database from request system

  • Implement new and improved request system (new features, new workflows, improved forms, etc.)

  • Implement the basic requirements with our in-house Jira developer

  • Implement advanced requirements utilizing Isos Technologies as the primary developer

3. Scope

3.1 Basic Configuration of JSD required for the integration.

3.2 CTI App Integration

3.3 NextX API Integration

4. Out of Scope

4.1 Basic requirements (this work to be done by AIC developer)

  • Backend workflows (7)

  • Creation of seven (7) front-end forms including dynamic functionality

  • Notification schemes

  • Email integration

  • Dashboards

  • Training

3.3 CTI App Integration

3.2 NextX API Integration

4. Out of Scope

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4.2 Advanced E-mail Integration

  • Advanced email integration : Transaction automated emails to create new acquisition orders (Parse email information into custom fields)

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