To ensure a smooth and efficient integration between ServiceNow and Jira, complete the below three configuration settings in ServiceNow platform.
ServiceNow Configuration must be completed by administrators within the ServiceNow platform.
1. Incident Field Configuration
User must configure the ServiceNow incident fields to map to the corresponding issues in Jira. This ensures accurate synchronization of relevant incident data between the two platforms.
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| summary | Incident Field Configuration |
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| params | 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 |
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2. Business Rule Configuration
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Business rules ensure that data is synchronized accurately and in real-time between ServiceNow and Jira.
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| summary | Business Rule Configuration |
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| params | 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 |
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3. REST Message Configuration
REST Message Configuration allows ServiceNow to communicate with Jira via REST APIs for seamless data synchronization.
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| summary | REST Message Configuration |
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| params | 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 |
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By completing these configuration steps, you can ensure that your ServiceNow Connector for Jira app is fully integrated with Jira. Properly configured Incident Fields, Business Rules, and REST Messages will ensure accurate, real-time synchronization of incident data, improving collaboration and efficiency across your teams.
If you need our help for Configuration Settings, you can reach out to assistance, feel free to contact us for paid professional services (atlassian@empyraat appsupport@empyra.com).