Complete the below configurations to unlock the full potential of the ServiceNow Connector for Jira app.
Connection Form Configuration: Establish a secure connection between ServiceNow and Jira by completing the connection form.
Integration User Configuration: Set up an integration user with the necessary permissions to manage and sync data between both platforms.
Custom URL Form Configuration: Configure the customer URL to define the endpoints for accurate data transfer between ServiceNow and Jira and helps you to choose incidents and change request options to sync the required data.
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Follow the below steps to configure ServiceNow Connector for Jira app:
Step 1: Log in to Jira and select More -> Apps → ServiceNow Connector for Jira.
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Step 3: Click on Edit Settings.
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Step 4: Fill the details
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Test the connection using the Test Connection button before clicking on the Save Connection button and save the connection details. |
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Include the below details for Basic connection:
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Step 5: Click on the Test Connection button.
A successful message appears showing that the connection is successful.
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Step 6: Click on the Save Connection button to save the connection details.
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For an OAuth connection, enter the required parameters, including the Client ID and Client Secret. Once all details are provided, click the Test Connection button to verify the setup.
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Enter the below details.
ServiceNow User : ServiceNow login user name.
ServiceNow Password : ServiceNow login password.
ServiceNow API URL : ServiceNow login URL.
Jira Integration User: Create an integration user in Jira and use this user to connect from ServiceNow to Jira.
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Test the connection using the Test Connection button before clicking on the Save Connection. |
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If you are not able to connect to ServiceNow, then please check the user and its roles.
To establish a connection with ServiceNow, ensure you have the following users and roles:
Admin user: Any ServiceNow admin user account.
Integration user: Integration user account in ServiceNow with below listed roles:
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personalize_dictionary
Step 9: Enter a valid Atlassian user account ID and click on Save.5: Enable Issue Events to control the create and update functionality, from Jira to ServiceNow.
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To manage the create and update functionalities, select the preference checkbox feature. This allows the app to control when data is sent from Jira to ServiceNow |
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based on selected options. |
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Select the Create checkbox
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to create the incidents in ServiceNow.
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Select the Update checkbox
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to update the incidents in ServiceNow.
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Select both the checkboxes to create and update incidents
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Step 6: Enable Attachment Events to control the create and update functionality of attachments, from Jira to ServiceNow.
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To manage the attachment creation and update process, choose the attachment preference checkbox feature. This allows the app to control when attachment data is sent from Jira to ServiceNow , based on selected options. |
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Select the Create
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checkbox
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to add an
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attachment while creating the incident in ServiceNow from Jira.
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Select the Update attachment checkbox
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to update an attachment while updating the incident in ServiceNow from Jira.
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Select both the checkboxes
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to
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Create and
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Update the attachment while updating the incident in ServiceNow from Jira.
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Step 7: Click on the Save Connection button to save the connection details.
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A Success message appears.
Step 16: Click on the ServiceNow table and select Incident or Change Request option based on your needs.
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Enter the custom connection endpoint URL, otherwise it will take default one.
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The ServiceNow Connector for Jira app has been successfully configured. Next, complete the field mapping settings to sync the incidents and issues.
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