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REST messages allow ServiceNowto communicate with Jira through API calls. This configuration ensures that incidents and attachments are properly synced between both platforms in real time.

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REST Message New record window will appear.

Configure outbound rest message

  • Name: Enter valid of outbound rest message

  • Description: Description of outbound rest message

  • Endpoint: URL of your Jira application

Note: If Jira is behind the firewall, you can add mid-server details .

Create the Outbound Message

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Create HTTP method to Create Issue:

As shown in below screenshot, Click New

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  • Name: Enter any name

  • HTTP method : Select POST

  • End point: Enter the Jira endpoint for issue Create

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