In this configuration the user has to create and setup all the required Incident fields to allow the app to sync specific fields like status, priority, files, attachments, and other fields, ensuring consistent and accurate information flow between the ServiceNow and Jira.
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Field Name | Type |
|---|---|
SN Number | string |
SN SysId | string |
Number | string |
Short description | string |
Description | string |
State | choice |
Additional comments | journal input |
Assigned to | reference |
Assignment group | reference |
Caller | reference |
Category | Choice |
Impact | choice |
Priority | choice |
Urgency | choice |
Problem | reference |
Work notes | journal input |
Work notes list | list |
If any required incident field is not displayed in the Available layout, create new field and add it to Selected layout.
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Step 6: Click on Save.
Your ServiceNow field set up is completed with the required incident fields.
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