1. Introduction:

Many companies use Service Now and Jira for their different teams for different purposes. Many times, the engineering and product teams use Jira, while the customer support and operations teams are on Service Now. This plugin is designed to bring these two disparate systems together. This plugin allows for seamless bi-directional sync between ServiceNow incidents and Jira issues.

2. Plugin Installation:

Go to Atlassian Marketplace and search for “JIRA ServiceNow Connector”

Step 1: Log in as a JIRA administrator. Go to → Jira Settings → Apps → Find new apps

Step 2: Find the "ServiceNow Connector for Jira on Cloud" and click "Install."

3. Overview: