1. Overview
There shall be a Jira app that can be configured to enable bi-directional sync between Jira and ServiceNow.
• In Jira, admin should be able to give SNOW credentials (API access) to connect the two systems.
• Once connected, admin should be able to map the 1) project 2) issue type and 3) individual fields in Jira to that in SNOW
• Upon mapping admin should be able to do unidirectional (create and update) or bidirectional (create and update) sync of tickets.
• Updates should include field updates, status updates, comments etc.
(This is based on information collected so far. We are still doing requirement analysis with customer).
1.1 Business Requirement
Business needs a plugin for ServiceNow connector for Atlassian Service Desk for seamlessly create/update Issues/Incidents in Jira SD and ServiceNow.
1.2 Pre-requisites
- ServiceNow user registration for integration
- Local Jira SDK configuration/Installation
- Listing the APIs required for ServiceNow integration
2. Proposed Solution
Plugin is intended to provides the facility to create/update incident in ServiceNow . Also, ServiceNow configuration is required to push the incident create/updates to Jira SD.
3. Solution Description
3.1 Features
| Sl No | Features |
|---|---|
| 1 | admin user should be able to configure the connection parameters in screen |
| 2 | admins user should be able to map the JIRA SD and Service Now Fields |
| 3 | Any change (create/update/delete/edit) in JIRA SD should update the respective incident in ServiceNow |
| 4 | Any change (create/update/delete/edit) in ServiceNow should update the respective Task/issues in Jira SD |
3.2 User and Roles
Jira Administrator privileges are required to install/access the plugin.