Requirements:
When a customer raises an issue/request. Data from Workday auto populates fields when the request is submitted.
The Workday integration will update the JSD data tables at least once every 24 hours
We do not want the Workday dump updating any issue information once submitted.
Workday fields/data
- User ID (This is currently not available in Workday).
- Manager
- Location
- Cost Center
- Employee ID
- Business Title
- Phone (Telephone)
- Phone (Mobile)
- Work Address
- Employee Type
- Region
- Legal Entity
- Division
- Headcount Type
- Location Hierarchy
Detailed breakdown of Requirements
| # | Requirement | Responsibility | Related url links | Comments |
|---|---|---|---|---|
| 1 | Evaluate Workday API for sending above information to JSD. | |||
| 2 | Research on how to link and authenticate the Workday in JSD. |