Troubleshooting Guide
This section explains the troubleshooting steps for the errors that can arise while using the Enhanced User Profile for Jira app.
1. CSV File Format Error
A blank space will appear after uploading CSV file while importing user properties.
The CSV file format is incorrect.
Save the Excel file in CSV format and upload the valid CSV file.
2. Mapping Error
An error may occur during the field mapping process between the User Field Name and the CSV file Header Name.
Duplicate mappings are not allowed.
Each field should be mapped only once. Ensure that no fields are mapped multiple times.
3. Internal Server Error
The server encountered an internal error and was unable to complete your actions and run automation. request.
To prevent this error check your internet connection and try again.
If you need any assistance, contact us for support at appsupport@empyra.com