REST messages allow ServiceNow to communicate with Jira through API calls. This configuration ensures that incidents and attachments are properly synced between both platforms in real time.
Follow the below steps to complete REST Message Configuration:
Step 1: Go to your ServiceNow account.
Step 2: Click on All -> Search REST Message -> Click on REST Message under System Web Services.
Step 3: Click on New.
REST Message New record window will appear.