20.Function Requirement Analysis

Prerequisites to start the development

From Jira ServiceDesk

1. While Creating Jira Servicedesk Issue what are the mandatory fields and the maximum size of the attachment.

2. Exploring the Servicedesk API for creating the issue and adding the attachment.

Details of communication between different systems

CITI app API and fields details

Need to be communicated.

Jira API details and field details

1. While Creating issues the mandatory field is Summary

2. There are other fields also added in the create issue screen. But nothing is marked as mandatory. (Need to be checked what and all other fields are mandatory)

3. The Attachment file Size (while Creating issue it is mentioned as a note in that field)

4. API

Create customer request POST /rest/servicedeskapi/request

Request

EXAMPLE

{
    "serviceDeskId": "10",
    "requestTypeId": "25",
    "requestFieldValues": {
        "summary": "Request JSD help via REST",
        "description": "I need a new mouse for my Mac"
    },
    "requestParticipants": [
        "john"
    ]
}

Create attachment  EXPERIMENTALPOST /rest/servicedeskapi/request/{issueIdOrKey}/attachment

Request

EXAMPLE

{
    "temporaryAttachmentIds": [
        "temp910441317820424274",
        "temp3600755449679003114"
    ],
    "public": true,
    "additionalComment": {
        "body": "Please find the screenshot and the log file attached."
    }
}

NETX API and field details

put contents over here(also add a limit for attachment size/sync or async)