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• If a user creates an issue in Jira then it creates an incident in ServiceNow.

• It syncs all values from Jira Issue to ServiceNow incident including component, reporter, assignee, custom fields, attachment, and comments based on the mapping of the fields.

• If user updates incident in ServiceNow , then it updates the same values in the Jira issue.

• It links the Jira issue key to the ServiceNow field and ServiceNow incident number to Jira Issue.

• Users can easily track changes and sync between two different systems using this seamless integration.

4. Configure in JIRA

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Integration Settings

Step 1: Go to “Manage Apps” and click on “Integration Settings”.

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You need below users and roles to connect to serviceNowServiceNow

1. Admin user:  Any servicenow admin user (Just for testing and not recommended for production)

2. Integration user: Create an integration user or any user in servicenow and add below roles

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