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Table of Contents
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1. Overview

There shall be a Jira app that can be configured to enable bi-directional sync between Jira and ServiceNow.

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(This is based on information collected so far. We are still doing requirement analysis with customer).

1.1 Business Requirement

Business needs a plugin for ServiceNow connector for Atlassian Service Desk for seamlessly create/update Issues/Incidents in Jira SD and ServiceNow.

1.2 Pre-requisites

1. ServiceNow user registration for integration
2. Local Jira SDK configuration/Installation
3. Listing the APIs required for ServiceNow integration

2. Proposed Solution

Plugin is intended to provides the facility to create/update incident in ServiceNow . Also, ServiceNow configuration is required to push the incident create/updates to Jira SD.

3. Solution Description

3.1 Features

3.2 User and Roles 

Jira Administrator privileges are required to install/access the plugin.

3.3 Supported Field Type Mapping 

3.3 Supported Field Mapping Configuration for SAP Dev Instant

3.4 Supported Field Mapping for SAP Dev Instant

3.4 API details for mapping between Jira field options and Service now field options

{
    "update": {
        "comment": [
            {
                "add": {
                    "body": "Comment added when resolving issue"
                }
            }
        ]
    },
    "transition": {
        "id": "2"
    }
}

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