This section explains the troubleshooting steps for the errors that can arise while performing the validation and suspension process using User Suspension for Jiraapplication.
1. Incorrect API token
If the entered API token is incorrect, the following error appears:
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To resolve this error, re-enter the copied API token or try to create a new API token. |
2. Incorrect OrgID
If the entered OrgID is incorrect, the following error appears:
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To resolve this error, re-enter the OrgID and try again. |
3. Incorrect Bearer Token
If the entered Bearer token or API key is incorrect, the following error appears:
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To resolve this error, re-enter the copied API key or try to create a new API key. |
4. Failed entries after the suspension process
After the suspension process you may see Failed entries in the status column.
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Error: Request failed with status code 400 - You cannot suspend the organization admin account.