...
Many companies use ServiceNow and Jira for their different teams for different purposes. bi-directional sync between ServiceNow incidents with Jira issues. Many times engineering and product team uses Jira, while customer support and operations team are on ServiceNow. This App is designed to bring these two disprate systems together. This app allows for seamless bi-directional sync between ServiceNow incidents with Jira issues.
2. App Installation:
Go to Atlassian Marketplace and search for “JIRA ServiceNow Connector”
...
You need below users and roles to connect to serviceNow
Admin user: Any servicenow admin user (Just for testing and not recommended for production)
Integration user: Create an integration user or any user in servicenow and add below roles
itil
personalize_dictionary
...