| Sr. No. | Jira Field | Service Now Field | Jira Field Type | Jira → ServiceNow Status | ServiceNow → Jira Status | Remark |
|---|
| 1 | Summary | Short Description | Text Field (single line) | |
|
|
| 2 | Description | Description | Text Field (single line) | |
|
|
| 3 | Comment | Additional comments | WIKI Render | |
|
|
| 4 | Priority | Customer Priority | Text Field (single line) | |
|
|
| 5 | Issue Key | JIRA Issue Key | Text Field (single line) | |
|
|
| 6 | SN Number - CF | Number | Text Field (single line) | |
|
|
| 7 | SN Sys Id - CF | Sys ID | Text Field (single line) | |
|
|
| 8 | Reporter Priority | Customer Priority | Select List (single choice) | |
| Working based on the rule sheet |
| 9 | Customer Data Protection | Data Protection Type | Select List (single choice) | |
| Working based on the rule sheet |
| 10 | Environment Type | Used for | Select List (single choice) | |
| Working based on the rule sheet |
| 11 | Request Source | Source | Select List (single choice) | |
|
|
| 12 | Customer(s) | Customer(s) | Labels | |
|
|
| 13 | Data Center | Prefix Description | Labels | |
| Field type is not the same in ServiceNow |
| 14 | Affects Version/s | Prefix Description | Labels | |
| Field is not available in ServiceNow |
| 15 | Component/s | Prefix Description | Labels | |
| Field is not available in ServiceNow |