1. Overview
There shall be a Jira app that can be configured to enable bi-directional sync between Jira and ServiceNow.
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3.3 Supported Field Type Mapping
| Sr. No | Jira Field Type | Status |
|---|
| 1 | Text Field (single line) | |
| 2 | Text Field (multi-line) | |
| 3 | Select List (single choice) | |
| 4 | WIKI Render | |
3.3 Supported Field Mapping for SAP Dev Instant
| Sr. No. | Jira Field | Service Now Field | Jira Field Type | Status |
|---|
| 1 | Summary | Short Description | Text Field (single line) | |
| 2 | Description | Description | Text Field (single line) | |
| 3 | Comment | Additional comments | WIKI Render | |
| 4 | Priority | Customer Priority | Text Field (single line) | |
| 5 | Issue Key | JIRA Issue Key | Text Field (single line) | |
| 6 | SN Number - CF | Number | Text Field (single line) | |
| 7 | SN Sys Id - CF | Sys ID | Text Field (single line) | |
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