Versions Compared

Version Old Version 7 New Version Current
Changes made by

Megharaja Chadrappa

Megharaja Chadrappa

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Field Mapping shows the list of mappings available on ServiceNow Connector for Jira app.

To access the Field Mapping section, follow the given steps:

...

Step 3: Click on the “+” button to save the mapping.

All the mappings for Jira fields which require individual value mappings will contains a view icon in the operations column. Use this icon to view or change the mappings, It will open the Value Transformation window.

image-20230119-063812.pngImage Added

If the Jira field mapping has predefined multiple values, the plugin will prompt a Value Transformation window. Select the Jira Value Id and Jira Display Value as shown in the below image to map individual options and click on Save.

image-20240404-162105.png

All the mappings for Jira fields which require individual value mappings will contains a view icon in the operations column. Use this icon to view or change the mappings, It will open the Value Transformation window.

image-20230119-063812.pngImage Removed

Once the field mapping settings are complete, the ServiceNow Connector for Jira app will be ready to synchronize ServiceNow incidents and Jira issues.