Field Mapping shows the list of mappings available on ServiceNow Connector for Jira app.
To access the Field Mapping section, follow the given steps:
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If the Jira field mapping has predefined multiple values, the plugin will prompt a Value Transformation window. Select the Jira Value Id and Jira Display Value as shown in the below image to map individual options and click on Save.
All the mappings for Jira fields
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which require individual value mappings
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will contains a view icon in
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the operations column. Use this icon to view or change the mappings
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, It will open
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the Value Transformation window.
Once the field mapping settings are complete, the ServiceNow Connector for Jira app will be ready to synchronize ServiceNow incidents and Jira issues.