Field Mapping shows the list of mappings available on ServiceNow Connector for Jira app.
To access the Field Mapping section, follow the given steps:
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Issue Key
Summery
Description
SN SysId
SN Number
Please refer to the below image for complete mappings between the Jira field and the Service Now field. These are the “Mandatory” field mappings that are required to get the sync up and running.
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Step 3: Click on the “+” button to save the mapping.
If a the Jira field that we are trying to map is a field that can have mapping has predefined multiple values, like a drop-down or a multi-select, then the plugin will open a dialog where you can prompt a Value Transformation window. Select the Jira Value Id and Jira Display Value as shown in the below image to map individual options . Please refer to image below:and click on Save.
All the mappings for Jira fields like drop downs and which require individual value mappings like about will have an eye icon in front of the Delete link in the mapping table (please refer to the image below). You can use this icon to view or change the mappings. It will open up the same dialog box as above.
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