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When a customer raises an issue/request. Data from Workday auto populates fields when the request is submitted.
The Workday integration will update the JSD data tables at least once every 24 hours
We do not want the Workday dump updating any issue information once submitted.
Meeting Requirements:
- Frequency: Once a day, 1am central time US
- Not all graco users have emai ids in workday
- Therefore, create a custom reporter field with list of users who don't have email ids associated with them
- Send the excel sheet to chad with all the missing and incorrect field data
Functional Requirements:
- Workday user properties and users will be synced to Jira as Jira users with user properties. New users will be created if user is not in Jira. Sync will be done at a predetermined frequency (15 days or 30 days) which should be configurable.
- Workday and Jira Sync is independent of any Jira events & triggers.
- Jira user properties will be used to update custom fields based on user picker field. The mapping will be done in the mapping screen of the App.
- Custom field will be updated upon below Jira events
- Issue created.
- Issue updated.
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