Business Requirement
ServiceNow cloud app with limited functionality, only attachments and comments will flow from Jira to ServiceNow if the issue is having any “Sys Id“.
Work Breakdown Structure for Implementation
...
Sl No
...
Main Task
...
Description
...
1
...
Integration Settings Page
...
adding integration details, username, password and URL for ServiceNow connection.
...
2
...
Comments and attachments flow
...
comments and attachments should flow from Jira to ServiceNow if the issue is having “SysId“ value for specific project and issue type
...
3
...
Reset Settings
...
To reset the integration settings
...
4
...
Audit log
...
To check the logs
...
1.Problem Statement
We are currently migrating UCOP Jira from server to cloud and that requires migrating existing custom apps to cloud. The scope of this document will be only limited to Jira to service now custom app.
2. Solution
Empyra team will review the existing Jira to ServiceNow custom app and further create a similar app for Jira cloud
4. Estimation
4.1 JIRA Cloud
4.1.1 Work Breakdown Structure
Sl No | Tasks |
1 | Development |
1 | Connection Settings UI for SN |
1.1 | Develop UI to add the connection settings |
1.2 | Business logic to save the connections |
2 | Develop Listener to push the data to SN |
2.1 | Pushing attachments and comments from Jira to Snow |
3 | Logger screen to dump the logs of the Jira to ServiceNow and Reset Settings |
3.1 | Back logger screen |
3.2 | Backend logic to capture the logs in table and show in the black screen |
4 | Testing |
4.1 | Testing in the Sandbox environment |
5 | Host Environment Setup |
5.1 | Install and configure node for the cloud app to be hosted |
6 | Deployment |
6.1 | Deployment in Production |
7 | Documentations |
7.1 | Technical Documentation |
8 | Hypercare |
4.1.2 Estimated Effort
Sl no | Jira Issues | Start Date | End Date | Actual Start Date | Actual End Date | Estimated hours |
|---|---|---|---|---|---|---|
1 | Development | |||||
1 | Connection Settings UI for SN |
|
| |||
1.1 | Develop UI to add the connection settings |
|
| 4h | ||
1.2 | Business logic to save the connections |
|
| 4h | ||
2 | Develop Listener to push the data to SN |
|
| |||
2.1 | Pushing attachments and comments from Jira to Snow |
|
| 16 | ||
3 | Logger screen to dump the logs of the Jira to ServiceNow and Reset Settings |
|
| |||
3.1 | Back logger screen, Backend logic to capture the logs in table and show in the black screen |
|
| 8h | ||
4 | Testing |
|
| |||
4.1 | Testing in the Sandbox environment |
|
| 8h | ||
Total | 40h |